Refund policy

We want you to be satisfied with your purchase. This page explains exactly how returns and refunds work, what qualifies, and what to expect at each step. If you have a question not covered here, email us at support@brieffolder.com.

1. Return Window

You may request a return within 30 days of the delivery date shown in your tracking information. Requests submitted after 30 days of delivery cannot be accepted.

2. When You Can Return

We accept returns in the following situations:

  • The item arrived damaged
  • We sent the wrong item
  • The item does not match the product description on our website
  • You no longer need the item or changed your mind, provided the item is unused and in its original condition

For damaged or incorrect items, please contact us within 3 business days of delivery so we can resolve it quickly.

3. Return Eligibility Requirements

To be eligible for a return, items must meet all of the following:

  • Returned within 30 days of the delivery date
  • Unused and in the same condition as received
  • All original components included -- pots, pans, lids, handles, carrying bag, and any included accessories
  • In original packaging where possible

Your order number is required as proof of purchase for all return requests.

4. Items That Cannot Be Returned

We do not accept returns on:

  • Items returned more than 30 days after the delivery date
  • Items that have been used, washed, or show signs of wear
  • Items with missing parts or accessories
  • Items damaged due to misuse, improper storage, or exposure to conditions beyond normal outdoor cooking use

5. No Direct Exchanges

We do not process direct exchanges. If you need a different product, the fastest option is:

  • Submit a return request for your original order
  • Place a new order for the item you want once your refund is confirmed

6. How to Start a Return

Step 1 -- Contact us first

Email support@brieffolder.com with the following:

  • Your order number
  • The reason for your return
  • Photos of the item if it arrived damaged or incorrect

Do not ship anything back until you have received a confirmed return address from our team. Packages sent to the original shipping address will not be processed.

Step 2 -- Ship the item back

Once your return is approved, we will provide the correct return address. When shipping:

  • Use a trackable shipping service
  • Keep your shipping receipt -- you may need it if we cover return shipping costs

7. Return Shipping Costs

We cover return shipping when:

  • The item arrived damaged
  • We sent the wrong item

In these cases, ship the item back using a trackable service and send us the receipt. We will reimburse the return shipping cost as part of your refund.

You cover return shipping when:

  • You no longer need the item
  • You changed your mind
  • You ordered the wrong item by mistake
  • The product does not meet personal expectations

In these cases, return shipping is at your expense. The original outbound shipping cost is non-refundable and will not be included in your refund.

8. Refund Processing

Once we receive and inspect your returned item, your refund will be processed within 3 business days.

Refunds are issued to your original payment method only. After we process the refund, your bank or payment provider may take an additional 3 to 10 business days to post the funds to your account depending on your financial institution.

You will receive an email confirmation when your refund has been issued.

9. Order Cancellations

You may request to cancel your order within 24 hours of placing it on a business day for a full refund. We begin processing orders quickly and cannot guarantee cancellation requests made after this window.

Once your order has shipped, cancellation is no longer possible. If you no longer want the item after it has been delivered, you may submit a return request under the 30-day return window above.

To request a cancellation, email support@brieffolder.com as soon as possible with your order number.

10. Damaged or Incorrect Items

If your order arrives damaged or we sent the wrong item, contact us at support@brieffolder.com within 3 business days of delivery. Please include:

  • Your order number
  • Photos of the item showing the damage or the incorrect product
  • Photos of the outer packaging

We will send a replacement or issue a full refund at no additional cost to you. Claims submitted without photo documentation cannot be processed.

11. Contact Us

Questions about a return or refund? Reach us at:

  • Email: support@brieffolder.com
  • Response time: Within 1 business day Monday through Friday. Weekend messages are answered the following Monday.
  • Company: Blue Ribbon Global Trade LLC
  • Address: 1001 S Main St Num 12463, Kalispell, MT 59901, United States